BPM – Business Process Management, or Process Management, is an approach aimed at identifying, analyzing, designing, executing, monitoring, and optimizing an organization’s processes.
This methodology can (and should) be applied across all market sectors, and healthcare is no exception. After all, it provides a holistic view of processes, enabling continuous improvements that result in increased efficiency and patient satisfaction.
Based on the principles of Process Optimization, Definition, Engineering, Control, Continuous Improvement, and Process Standardization, BPM offers numerous advantages and benefits when implemented in healthcare.
In summary, Process Management is a fundamental methodology for enhancing efficiency and service quality in the healthcare industry. By mapping, analyzing, and optimizing workflows, hospitals and clinics can deliver faster, safer, and more patient-centered care.
Advantages of Using BPM in Healthcare
The implementation of BPM in healthcare brings numerous benefits, such as improving the patient experience, optimizing workflow, enabling real-time process monitoring, and reducing errors and rework. Additionally, efficient resource management and data-driven decision-making contribute to the institution’s sustainability and success.
The primary advantage is, without a doubt, enhancing the patient experience. This aspect is crucial in determining the success of a healthcare organization and is often negatively impacted by bureaucratic inefficiencies in businesses that lack Process Management.
At this point, you may be thinking: My clinic or hospital is already aligned with BPM, yet we still receive many patient complaints. This indicates that you may be focusing solely on processes rather than leveraging them to your advantage—as done in customer-focused BPM. We recommend reading our article “From Process Mapping to Loyalty: The Power of Customer-Centered BPM.”
BPM also optimizes workflow efficiency, as it allows healthcare organizations to map and analyze all steps involved in their processes, helping to identify bottlenecks and opportunities for improvement.
It directly impacts monitoring and control by enabling real-time tracking of processes with the help of software. This gives professionals and leadership teams a broader view of each process’s performance, allowing them to identify potential issues or deviations proactively.
Such monitoring helps reduce errors and rework, contributing to process standardization and automation. These benefits directly impact patient safety while ensuring hospitals use their resources more efficiently and effectively.
Speaking of resources, Process Management analysis helps identify where resource waste occurs and propose improvement actions. This results in more effective management of materials, equipment, and even human resources.
All these aspects also enable a more strategic approach to decision-making. Process mapping and reports provide valuable insights into behavioral trends and projections, ensuring that decisions are more informed and accurate.
BPMS in Support of Process Management
BPMS (Business Process Management Systems) are software solutions that enable workflow mapping, automation, integrations, business rules, reporting, analysis, and many other capabilities.
Process management software (BPMS), such as SA Process Manager from Interact Suite SA, plays a fundamental role in automating and optimizing healthcare processes. With features like workflow mapping, system integration, and data analysis, BPMS allows healthcare institutions to achieve higher levels of efficiency and productivity.
SA Process Manager, a BPM-focused module, combines EPM, BPI, BPMN, RPA, and BPMS into a single solution. Its purpose is to map, optimize, and automate the execution and outcomes of business processes.
These solutions enhance overall institutional performance, expand process capacity, and improve team productivity by freeing professionals from repetitive tasks that can be automated.
Process automation is recommended for all market segments and is particularly beneficial for organizations that have already implemented BPM successfully—meaning it has passed testing and process flow analysis.
Automation streamlines daily operations, saving time and allowing professionals to focus on tasks that require human expertise, such as delivering excellent patient care, conducting analyses, and making strategic decisions.
Interact Suite SA is designed based on the nine disciplines of BPM, improving business performance through process automation, enabling better management, and ensuring real-time measurement and control of process execution.
As a result, technology becomes indispensable in healthcare process management, as it facilitates data collection, performance analysis, and real-time monitoring of all stages—further enhanced by Artificial Intelligence (AI).
AI integration within SA Process Manager significantly boosts process management capabilities by identifying improvement opportunities and providing valuable insights for strategic decision-making. Among its key benefits for the healthcare sector, SA Process Manager offers the ability to create forms, define business rules, and manage subprocesses.
Since indicator collection is automated, the system simplifies management and improvement efforts by leveraging data analysis and historical records, helping organizations identify trends and support informed strategic decision-making.
For greater flexibility and convenience, SA Process Manager is also available in Interact Pocket, the mobile version of Interact Suite SA, allowing you to manage processes anytime, anywhere.
Discover how Interact Suite SA can transform your healthcare institution’s management. Visit our website and explore our success stories.
