Process Modeling and RPA (Ticket Management)    

In addition to providing automated process modeling, the Process Manager enables a series of customizations and business rules to best meet each company’s processes.

In this example presented in the video, the query and registration of instances of the Ticket Management process can be done without the need for authentication in the system. Additionally, the solution demonstrated integration with Rocketbot, a partner of Interact specializing in robotic process automation (RPA). In this case, a robot was created to record incidents in SA autonomously based on information from the process instance.

Interact offers a team of skilled professionals to model, integrate, and implement processes. These solutions have an effort cost for their development, which varies according to the requested complexity. However, Interact conducts requirements analysis with the client to best meet the needs of each one.