Artificial Intelligence can greatly enhance both our professional and personal lives. In a previous article on our blog, we highlighted its applications in Marketing, Finance, and Process Automation.
Of course, these were just a few examples, as its possibilities are endless. In Process Management, for instance, AI plays a strategic role in analysis and operational optimization, impacting performance and providing concrete and accurate information for decision-making.
When we examine the principles of BPM, they are closely tied to business process optimization—eliminating unnecessary steps, implementing automation, and focusing on customer satisfaction, among other aspects. These principles are very similar to the role AI plays in Process Management.
Therefore, when used together, they can significantly enhance results, freeing up time for the team to focus on strategic activities.
AI and Processes in Practice
When discussing AI and Processes in practice, we are not referring to the use of popular chatbots for security reasons. After all, strategic information will be shared, and these versions recommend not providing company or confidential data.
It is advisable to involve the company’s IT department in selecting the most suitable technology, considering all technical requirements as well as data security concerns.
Once the tool is chosen, training employees and all involved teams is essential to ensure that the technology is used effectively to achieve the desired goals.
After this step, it’s time to get to work by mapping new processes and evaluating existing ones. At this stage, AI provides valuable insights by analyzing vast amounts of data to suggest process improvements.
These suggested improvements can, for instance, enhance a company’s logistical capacity, allowing it to adapt more quickly to market dynamics.
AI can also play a crucial role in process engineering by utilizing machine learning algorithms to analyze a large historical data set, identify patterns, and align operations with the company’s current strategic planning objectives.
Moreover, AI can design processes and ensure that workflow structures are aligned with reality based on analyzed data.
However, just because AI can design processes does not mean human involvement is no longer necessary at this stage or in others. The true effectiveness of AI lies in combining its capabilities with human expertise and learning.
To further enhance daily operations and ensure process accuracy, automation is also an essential step. In addition to keeping operations running smoothly, automation helps reduce costs, minimize manual intervention, decrease errors, and increase overall organizational efficiency.
Important Tips
For all of this to be feasible, the organization must have a strategic plan and a clear understanding of the objectives it aims to achieve—both over time and through the use of AI in Business Process Management (BPM).
Otherwise, integrating AI may be an interesting experience, but it will not yield results in either the short or long term.
– Thoroughly understanding the organization’s processes will be highly beneficial, as it will help identify pre-existing gaps and direct the tool to areas that require improvement. This also contributes to aligning project expectations.
– Consider whether the AI solution can be integrated with the company’s existing tools. Compatibility is essential for seamless collaboration; otherwise, the workload will double.
– After implementing the AI-driven adaptations and improvements, it is crucial to monitor process performance to determine whether they are functioning as expected. Engage with those involved to gather feedback, and make adjustments whenever necessary.
– When selecting an AI solution, conduct a comprehensive analysis that includes security, costs, integrations, challenges, and return on investment (ROI).
– Organizational culture is key to successfully integrating AI into daily operations and Business Process Management, particularly when it comes to continuous learning.
Interact Suite SA Also Features Artificial Intelligence
As of 2025, Artificial Intelligence is not mandatory for businesses, not even in the Business Process Management (BPM) field. However, it provides a significant competitive advantage, making deliveries more efficient and aligned with customer expectations.
With this in mind, version 10 of Interact Suite SA, launched in 2024, introduced AI within the Process Management module through a virtual assistant that optimizes processes in SA Process Manager.
With a simple chat interaction, the assistant takes action. In just a few seconds, it offers intelligent suggestions to enhance workflows by identifying unnecessary steps, improvement opportunities, or even generating a complete model based on a simple title and description.
If you are considering leveraging Artificial Intelligence in your company, this could be a great option, as it also enables organizational process automation.
Learn more by visiting our website.
