Intelligence, Automation, Integration and Robotic
Developed based on the 9 areas of the BPM discipline – Business Process Management from ABPMP’s BPM CBOK, the Interact Process enables improvement in business performance through process automation.
The solution results in better business management, with measurement and control of process execution.
Main applications
Process Mining
Process Mining
Automatically generate process models based on real execution data
Process Repository
Process Repository
The processes are organized in repositories for any queries from users, showing the latest production version of the process. This arrangement of processes involves all users of the organization, supporting sight management and transparency.
Monitoring
Monitoring
It is possible to organize and define the processes that are considered as main through a list or, processes that need more frequent monitoring
Process Analysis
Process Analysis
Without monitoring, managing and analyzing the data, it is not possible to know if your process is meeting the organization’s objectives and strategies. For this, we provide tools that facilitate the analysis and understanding of organizational processes, enabling improvements to be made faster and safer.
Reporting
Reporting
Within the module it is possible to generate a complete and descriptive report of the processes, in which the model designed and all its elements with the main information will be presented.
Mapping and Modeling
Mapping and Modeling
With the mapping of processes it is possible to have the best understanding of the business, it is possible to analyze and improve business rules, improve activities and their products or services. What makes it possible to model the mapped processes in an agile and simple way with a graphic and intuitive environment.
Automatization
Automatization
In addition to being able to map and model organizational processes, it is also possible to automate them, which makes the whole flow of activities and execution much more agile and functional.
Error Management
Error Management
During the execution of a process instance, it is possible that an error may occur and the instance will stop completely, therefore, we provide a tool that allows you to correct the error and that the instance can resume its flow normally.
Process Simulation
Process Simulation
Possibility to create process simulations, defining metrics for each element of the model and simulating their behavior when started. For each of these simulations, it is possible to create different scenarios and configurations where, at the end, they can be compared with each other through performance graphs.
Drag-and-drop
Drag-and-drop
Drag and drop. That simple. Drag-and-drop in both the process modeler and process form builder will save you time and streamline process automation withInteract Process.
Low Code
Low Code
A low code platform means you won’t need help from an IT department to manage and automate your processes. Just know the steps of your business process and our tool will help you to automate or even robotize it.
RPA
RPA
Interact has partnered with Rocketbot, a Chilean company present in Gartner’s Magic Quadrant, with its RPA – Robotic Process Automation, a software to develop, execute and orchestrate their own bots. Along with Interact Suite, Rocketbot helps companies automate tasks to lower costs and speed up operations.
BPI
BPI
More than a BPMS. Interact has a powerful tool for corporate governance, capable of fully meeting EPM – Enterprise Process Management. We ensure the end-to-end alignment of the portfolio and process architecture with the organization’s strategy and resources, and provide a governance model for managing and evaluating BPM initiatives.
Processes with Artificial Intelligence
With the support of artificial intelligence and native automations, the Process Assistant transforms the way processes are modeled, validated, and managed.
The assistant combines real data analysis with operational assistants, reducing manual effort and increasing efficiency throughout the entire lifecycle.
With the Process Assistant, you will be able to:
- Automatically generate process models based on real execution data
- Reduce the initial modeling effort and accelerate the starting point
- Increase the accuracy of models based on data analysis and descriptive context
- Automatically validate structures before the generation and release of processes
- Reduce errors with modeling validation before approval
- Automate repetitive tasks with rules, validations, and calculations within the workflow
- Test processes and forms without the need for real execution
- Send automatic notifications via email/process context (task alerts, aborted instances).
- Standardize and organize diagrams using assisted modeling features
- Monitor performance with dashboards and automated reports
- Have versioning and stage pipelines (modeling → validation → production) with automatic validations
- Provide monitoring, dashboards, traffic-light indicators, and reports (with manual detection of bottlenecks and indicators)
Instance Board
The Instance Board provides a visualization of the activities of automated processes in production, transforming the way process execution is monitored within the organization.
The visualization is divided into three main parts:
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Process Summary;
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Instance Activities;
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Responsibles Panel.
Benefits and features
- Creation of forms, business rules and subprocesses
- No code and customization required
- Reduction of the total time of implantation, increasing the productivity of the organization
- Definition of the role in a target activity
- Management and improvement through analysis of historical data
- Identification of responsible users, areas and managers at each stage of the process
- Semaphores of action, which allows to act and manage each of the evaluated processes
- Allows definition of access to process attributes (visualization and/or modification) by activity
- Datas for indicators are collected automaticaly
- Real-time monitoring of the organization’s processes
- Strategic data generated in Interact Performance, providing an integrated Business Activity Monitoring (BAM) system
- Control and identification of process bottlenecks
- Enable corrective measures so that the process reaches its final objective, without negative impacts to the organization
- More efficiency through process automation
- It preserves investments, keeping all the knowledge of your business independent of constantly changing technologies
- Collaborative modeling for your team to build, review, and improve processes together, in real time — with greater agility and integration.
Interact Portfolio
The Portfolio was designed with the main goal of keeping the flame of knowledge alive. In it, you will find information about concepts, methodologies, standards, and everything related to our products. In other words, it is an essential resource to deepen your understanding and support your growth with Interact solutions.
Available and complementary components
BAM Analysis
The SA BAM Analysis (Business Activity Monitoring) allows you to monitor the organization’s performance in real time, through interactive graphics. The Interact tool allows the selection of what data you want to view, with direct access to the database by Interact Suite SA. It’s all very dynamic. You update the chart data and it can be presented instantly, without the need to include it in a file in presentation format.
5 Whys
SA 5 Whys starts from the premise that, after asking 5 times the reason for the problem, it is possible to determine its root cause. This Suite SA tool makes it possible to perform this type of cyclic analysis, linked to the previous cause analyzed.
SWOT Analysis
SWOT Analysis (acronym for Strengths, Weaknesses, Opportunities and Threats) is a scenario or environment analysis tool, used as a basis for the management and strategic planning of an organization. Thanks to its simplicity, it can be used for any type of scenario analysis.
Presenter
Presenter is a tool for creating slide shows developed exclusively for Suite SA Strategic Adviser, with the possibility of links to indicators, projects and other elements of the Interact’s system.
Digital Signature
The Digital Signature tool makes it possible to insert digital signatures in PDF files without having to go through the entire flow of documents, which speeds up the process. The type of certificate used in the documents is A1 and is also linked to the user. In addition, you can choose the type of signature as qualified or simplified.
Bow Tie
Bow Tie analysis is a way of describing and analyzing a risk situation, examining the paths from causes to consequences. The focus of the Suite SA tool is on the barriers between causes and risk and between risk and consequences.
Defense Layers
Defense Layers are used to identify failures, dangers and possible losses in an organization. Each layer is represented as a slice of Swiss cheese, with holes considered as failures or hazards. After a sequence of failures (alignment of holes in the layers), it is possible that a loss will occur. This analysis by Suite SA offers a more improved risk management condition, with hole mitigation and reduction of failures in the organization.
Dashboard
The Dashboard is a tool for strategic planning analysis, also used as a strategic map. With it, it is possible to create detailed organization charts and flow charts. It is a fundamental tool for organizations that use management methodologies or Balanced Scorecard (BSC).
Ishikawa
The Ishikawa Diagram is a tool of Suite SA, used in improvement and quality control actions. It allows grouping and visualizing various causes of the origin of any problem or result that is to be improved.
Risk Map
Risk Map is an Interact Suite SA tool for the graphical analysis of identified risks. It is a basic application, which allows the definition of elements that make up the current scenario, according to the organization’s Risk Management, with the definition of risks, impacts and probabilities. Risks are represented in the matrix by circles, which show the number of risks located in each quadrant cell, according to the determined colour.
Panel
Panel de Suite SA presents exclusive tables to analyze organizational performance. In general, this tool could show performance indicators, action plans, comparative graphics or radars. In comparison, this is a better version of the department joints, from where they are added with results.
Pivot
The tool Pivot offers the user an efficient analysis of a large volume of data, with dynamic composition of tables, data set of different sources and filtering of relevant information.
Project Canvas
Interact Project Canvas is a tool for developing the Project Model Canvas methodology, ideal for innovative and dynamic environments. Through it, it is possible to visualize the entire scope of a project in a single image and develop projects collaboratively. In addition, the application allows export in PDF and PNG formats.
Reports
The Reports application makes it possible to generate reports with practically all the information contained in the system. The information can be customized, according to the user’s specific needs.
Workflow Designer
The Workflow Designer tool was developed to simulate and document processes or workflows. Similar to the elements of the BPMN (Business Process Model and Notation) notation, it is possible to model workflows according to a set of rules, with the aim of automating business processes. Integrated with the free tool, Interact Flow has current notation elements that meet modern methodologies.
Kanban
Kanban stands out for providing agile and visual management of business operations. With this component, you’ll manage your team’s tasks in a simple and intuitive way. Just log the demands and organize them among the columns. You can sort and move them simply by dragging, and even add labels to categorize the demands. Take advantage of this new tool to enhance the management of your tasks and projects.
SIPOC
With the SIPOC tool, you can clearly and structurally map suppliers, inputs, processes, outputs, and customers, promoting a broad and detailed view of your operational flows. It is possible to customize some aspects of the diagram, such as the font type and the colors of the header and text. Additionally, you can adjust the height and width of rows and columns, ensuring that all information is visible.
Jornada do Cliente
Método para entender com mais humanidade e relevância as necessidades de segmentos de mercado, desenvolver novas e poderosas ofertas de valor, projetar experiências positivas e memoráveis, conectar os processos organizacionais aos pontos de contato e momentos da verdade de cada experiência do cliente e, finalmente, orientar as lideranças organizacionais para a tomada de decisão mais estratégica sobre os clientes. Um guia essencial para entender clientes, desenvolver soluções, projetar experiências, repensar processos e prosperar.
Roadmap
Turn your projects into reality. Create dynamic and customized roadmaps to guide your team. Monitor the progress of each stage and adapt to changes with agility.
Maturity Model
The Maturity Model available in our Interact Flow product is now part of the Interact Suite SA component set. Inspired by the process management maturity model developed by Pedro Robledo, it features 7 fundamental and interconnected pillars for analyzing any organization.
Artificial Intelligence in BPM
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Request contactInteract Ambassador, Gart Capote
To broaden the systemic view and analytical thinking of its clients, and not just use a tool, Interact relies on the support of its newest Ambassador: Gart Capote!
Gart is one of the pioneers of the BPM (Business Process Management) theme in Brazil, studying and practicing the discipline with technological support (BPMS) since 2004. He regularly works as a consultant, instructor, and BPM and Customer Orientation speaker for various institutions in Brazil and abroad. He is also a Certified Business Process Professional (CBPP), founder, and president of ABPMP in Brazil for 8 consecutive years.
In addition to being an international leader for the BPM professionals’ community, he is also a highly respected practitioner for his projects, results, and ethics.
Discipline + Technology
Through this joint work, tools dedicated to optimizing BPM processes will gain more support, expanding the possibilities of work within organizations.
Gart brings this vision in his content, well-addressed in the ‘Customer Journey.’ A methodology, divided into 8 steps that aim to understand the customer, understand the tasks, describe the objectives, develop solutions, build the journey, detail the hypotheses, describe changes, and finally, build the Canvas.
To learn more about Interact Process and actions with Ambassador Gart Capote, follow our channels.
Design your processes simply and for free
With Interact Flow, you can model conceptual processes using a tool with BPMN 2.0 notation, inspired by international methodology standards. Optimize your processes and take a step in your journey towards better results.
Structure your processes now
I want to registerAnywhere. 24 hours a day. And it still fits in your pocket.
Interact Pocket is the mobile version of Interact Suite. In addition to exclusive management applications, Interact Pocket brings together functionalities from various modules so that you can access information anywhere, anytime.
Here are some of the applications of Process Management in the mobile version.
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What our clients say
“The Interact Suite is a practical and dynamic tool that enables total control of processes in an integrated and robust manner, generating confidence and accuracy in all activities. In recent times, we have been working to integrate indicators in the DataIntegrator format (via system databases), allowing for a reduction in human interactions in data manipulation. All auditors from ISO, ONA, and NR 277/2011 from ANS were quite impressed with how the system contributes to information access and the development of strategic activities.”
“The Intereact Suite came to contribute as an information and data organization system related to Strategic Planning, considering the need for a dedicated system to meet the Strategic Planning Management of the Institution.”
“The operational logic has been consolidating since the acquisition of the modules we defined as part of our management system, allowing us to build a solid foundation of knowledge and access to information. With this structure defined and all the knowledge acquired in partnership with Interact consultants, we met with our internal users who requested a way to enhance and facilitate integrated and agile access throughout the company, where they could use this content at all times for strategic and operational definitions. With the implemented solution, we were able to gain agility and breadth in knowledge, as well as a boost in engagement with the visible management culture of the integrated management system. Our medium-term vision is to integrate our risk management into this model, closing the PDCA cycle for the practice of continuous improvement in our company.”
“The Interact Suite enabled the integration between Strategic Management and Quality Management processes, providing a more effective and dynamic organizational management. The web version of the system was very efficient as it allowed for the decentralized input of information (strategic indicators, strategic actions, action plans, and non-conformity management) across the entire Hemominas Network. This mobility allows for greater agility in workflows, increased information security, automation of activities, strengthened traceability, improved process integration in the network, and enhancement of the Strategic System Planning and Quality Management.”
“The Interact Suite system has allowed for faster, easier, and, above all, secure access to documented information. MMB (Manipulação Minas-Brasil) has been adopting new techniques every day to enhance its products, services, and information, always with the aim of ensuring maximum quality and protecting the health of its customers.”
“The tool suggests, or rather, brings about a change, primarily in culture. It makes everyone start moving in the same direction, enabling continuous improvement in management and, consequently, results.”
“It is a tool for learning and deepening the practice of thinking strategically about an institution. It allows us to have a matrix view of the operation of the Marist Institution in Chile.”
“The Interact Suite has been used as if we were working within the premises of SEMAE. This is the great differential observed with the improvements made from 2017 to the present moment – a 100% web tool that allows us to work from anywhere, including home office…”
“The Interact BPM has proven to be an efficient and effective tool in mapping and improving our processes… Faced with challenges in business management, the Interact BPM solution motivates us to advance in BPM, progressively improving Datapar’s processes. We can offer our clients this solution, tested and approved by us, always seeking to achieve our strategic goals and objectives.”
“With the implementation, we realized that the tool fulfills its purpose and allows users to manage their documentation and feed, review, analyze, and define action plans related to measurements taken, with friendly and clear graphical environments, reports that enable monitoring and periodic review, and if desired, in real-time, what aspects should be paid attention to.”
“The software brings many gains regarding strategic objectives and indicators. Things that were difficult to work with at the beginning are now included in the strategic planning, which is known throughout the institution. So now we have more and more activities to align support areas with the institution’s objectives.”
“The Interact Suite brought us many conveniences and assisted us greatly in the accreditation process. By being able to demonstrate internal analyses, it is a tool that makes all the data clear for the evaluator when they are auditing us.”
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