In the last week of February, Newsweek published the 2025 edition of the World’s Best Hospitals list. This list is released annually and considers numerous criteria, such as expert recommendations, patient satisfaction, and hospital quality indicators, in addition to treatment…
The primary goal of healthcare management is to ensure patients receive safe and efficient care. To achieve this, it is essential to provide professionals with all the necessary resources. In theory, this may seem simple, but in practice, numerous challenges…
As we have previously discussed on this blog, there is much more to the relationship between BPM and Customer Experience than what may initially appear. In practice, all processes are reflected in the products and services offered, which directly impact…
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