On the afternoon of 10/17, the webinar “BPM in the Era of Experience Centrality” with Gart Capote was held on Interact Solutions’ YouTube channel. The webinar gathered over 400 registrants and featured the participation of Fernando Estrada, Director of Interact Latam.
The free online event addressed the importance of viewing process management from the customer’s experience perspective.
Over the years, many things have changed—the emergence of BPM and the Customer Journey, for instance, have brought about shifts in consumer behavior. This has drawn the two concepts closer together, to the point where process professionals must delve deeper to map, optimize, and automate processes efficiently from the customer’s point of view.
This topic is also the focus of Gart Capote’s new book, BPMX. More than just a topic, it represents a new stage for professionals, practices, technologies, and organizations that understand the need to adapt to changes in order to thrive in this new era, filled with diverse technologies and increasingly sensitive to human perceptions and the way social relationships evolve.
“With BPMX, BPM will no longer be the work of ‘the people who model boxes.’ The new process and experience analyst will engage in broader and more significant organizational matters,” says Gart.
Partnership between Interact and Gart Capote
The partnership between Interact and Gart Capote began in December 2023, making him the Official Interact Ambassador Worldwide!
This partnership marked a new era in Interact’s journey of continuously expanding knowledge and delivering more information and technology to the market. Since then, many projects, events, and webinars have been conducted to share knowledge about both the methodology and Interact’s products.
One example of this is the improvements made throughout the year in Interact Flow, which now also offers Customer Journey mapping, in accordance with the CCBXD methodology created by Gart Capote.
Interact Flow 4.0
Interact Flow, a free tool for flow modeling and process management maturity analysis, is launching its 4.0 version this Monday, 10/21.
The new version features updates and improvements in its layout and in the Customer Journey mapping functionality, created in partnership with Interact’s Ambassador, Gart Capote.
Among the new features, we highlight Kanban for Project Management and Roadmap for Governance tools.
Sign up for free and start your experience with Interact Flow today!
