On July 2nd, World Hospital Day is celebrated. The date aims to commemorate the creation of hospitals and celebrate the numerous and valuable services provided by hospital institutions worldwide.
In ancient times, hospital-like spaces were more common for treating war injuries, while general population diseases were treated at home. Despite variations throughout history, it has always been the hospital’s role to care for the sick.
New concepts of the modern era have been created, and according to WHO experts, hospitals have functions related to health restoration, disease prevention, education, and research.
However, for this to truly happen, it is necessary to face a series of challenges that have also come with the evolutions of modern times. Therefore, we have compiled some tips and tools that can be used to tackle these challenges.
Trends and Tools to Improve Hospital Management
- Digital Transformation:
Digital Transformation is already a reality in many sectors, and the Healthcare sector is no different.
In addition to digitizing documents and medical records, it promotes the incorporation of technology into the patient journey, mapping touchpoints, facilitating interactions, and providing greater efficacy in prevention and treatment protocols.
2. Patient Experience:
Among the metrics and indicators analyzed by current management, Patient Experience is gaining more importance.
The quest should be continuous to improve the experience at all stages, from the patient’s entry to discharge.
In this regard, new technologies provided by Digital Transformation allow for communication and feedback collection to maintain satisfaction and retain patients.
3. Information Security:
Healthcare information has always had stricter security requirements. With the LGPD, it has become even stricter, as these data are now classified as sensitive, requiring new measures and even suitable software to ensure the security of this information.
Other security measures can also be implemented, such as two-factor authentication, cloud backups, session deactivation due to inactivity, periodic backups to preserve information, among others. (hyperlink to the information security article)
4. Indicator Analysis:
For efficient management, adequate and reliable indicators are essential!
Information and data will contribute to making more assertive decisions, improving processes, personalizing treatments, enhancing internal controls, among many other possibilities.
5. Efficient Document Management:
Regulations and laws in the healthcare sector are constantly being updated, so documents need to be always up-to-date.
In addition to ensuring the presentation of documents requested by regulatory bodies, Efficient Document Management contributes to the control of internal processes and their updates.
Interact’s Solutions for the Healthcare Sector
Interact Solutions offers comprehensive solutions for the healthcare sector, enabling management transformation and providing everything the institution needs to increase process efficiency.
Among the available solutions, we highlight GRC – Governance, Risk, and Compliance, Data Protection Management, Quality Management, Process Management, among others.
The software allows for business planning, performance control with indicators, innovation project management, production performance, process modeling and automation, risk mapping, performance improvement through controls, organizational culture retention, greater business security and productivity, in addition to standardizing processes in departments and branches.
Visit our website to learn more.
Author:
Bianca Wermann
Journalist, Communication and Marketing Analyst at Interact Solutions.
